Blog

What to Do If a Package Is Stolen

March 28, 2019|fsstechnologies

According to a recent study, nearly one in four people  report being a victim of package theft and nearly half know someone who has had a package stolen.

Of course, the uptick in package theft is not that surprising, considering consumers purchased $2.86 trillion in online retail goods in& 2018. Many of these items land squarely in the middle of our unsecured front doorsteps, and area tempting target for thieves.

So, what should you do if your package is stolen? Before you go to the time and expense of rigging up a glitter bomb like this NASA scientist did, try these steps instead:

Verify Delivery of the Package

If your tracking information shows that your package delivered, but the box is nowhere to be found, we recommend doing the following:

  • Check the shipping address to make sure you didn’t put in a wrong address when you made your order.
  • Check the shipping address to make sure you didn’t put in a wrong address when you made your order.
  • Look carefully around all the main doors to your residence; it’s possible the carrier left a notice of attempted delivery or put the package in a safe place—such as behind a bush or inside your garage.
  • Make sure someone else, like a neighbor, didn’t accept the delivery.

Contact the Retailer

You can start the claims process by contacting the retailer from which you purchased the item. Companies have varying policies when it comes to reporting missing packages. For example, Walmart and Amazon ask that you wait 24 to 48 hours before reporting a package as lost.

In some cases, the retailer will send a new package or issue a refund for lost or stolen packages. Other times, you may have to work with the retailer or contact the shipping company to file a claim.

Contact the Shipper

Your next step is to contact the shipper and start the claims process. Some shippers require the retailer who sold you the item to start the claims process, so that’s why it is essential to check with the retailer who sold you the product first.

The United States Postal Service (USPS) will have you start a Missing Mail search. UPS and FedEx each have their own processes and online portals for filing a lost package claim.

If the retailer or shipper are unwilling to work with you to replace an item of significant value, another option is to check with your homeowner’s insurance to see if it covers the contents of the parcel.

File a Theft Report with the Local Police Department.

DO NOT CALL 911. Package theft is not an emergency. Do an internet search for the phone number of your local police station.

Unless you have clear surveillance video that includes a license plate number and a little bit of luck, like what happened in this USA Today story, catching the culprit is unlikely. However, police still want to know about any issues going on in their community, so they can look for any patterns of behavior or trends, and possibly increase patrols in certain areas.

Don’t have Packages Delivered when You’re not Home

Unfortunately, there are plenty of documented cases of homeowners who are at home, don’t hear the delivery driver knock, and still end having a package stolen. Still, it’s best to schedule package deliveries at a time when you will be home. If that isn’t possible, have packages delivered to a secure location, like to your office or a neighbor whom you know will be home.

Retailers and shippers offer other creative (creepy?) options, such as Amazon’s Key service which allows Amazon delivery drivers to open your front door, the trunk of your car, or your garage to put packages securely inside.

Other,less invasive, options include private mailbox and locker services or the ability to have your package delivered to a location like a local drugstore. There are evenlocked parcel boxesyou can place on your property near your front door to protect your packages.

Invest in a Security System

Finally, consider investing in a doorbell security system. Prevent Package Theft, an online resource to help battle porch pirates, and an Amazon Services LLC affiliate, mentions that security cameras reduce the chance of theft by up to 300 percent.

Plus, the surveillance video might help you catch a thief or create the internet’s next best burglar-fail video.

Explore Our Other Blogs

safe-during-holidays-Hero-min

Holiday Security Tips

It’s a beautiful time of the year, but the holidays come with some inherent risks that you should prepare for amidst all the gift buying, cooking, and decorating. Here are some of our top holiday safety tips to keep your home and loved ones safe over the season. Theft and Burglary Prevention Do not put…

Continue reading
Herosecurityaudi-min

How to Conduct a Physical Security Audit

Protecting your livelihood is at the top of every business owner’s mind, but how do you know if your business is truly protected? By performing a physical security audit, you can fully assess any threats that your business might be subject to and take the necessary steps to mitigate those threats. During a physical security audit, each aspect of the business and its security…

Continue reading
Hero_HowFastFireSpreads-min

How Fast Can Fire Spread?

What Is Fire? Fire is the result of a chemical reaction called oxidation. Oxidation is the combination of oxygen with another substance. In the case of a fire, the oxidation happens so quickly that light, heat, and sound are released. A fire needs oxygen, heat and fuel to burn. These factors are frequently referred to…

Continue reading
top-companies-indiana-hero-min

Who Are the Best Security Companies in Indiana?

Finding the right company to install and monitor the security in your home (or business) is an important choice. You need to know and trust the people who will be responsible for keeping you safe. In Indiana, we know that there are many teams ready and capable of protecting your home and business. To help…

Continue reading
Hero-PlackageStolen

What to Do If a Package Is Stolen

According to a recent study, nearly one in four people  report being a victim of package theft and nearly half know someone who has had a package stolen. Of course, the uptick in package theft is not that surprising, considering consumers purchased $2.86 trillion in online retail goods in& 2018. Many of these items land squarely in…

Continue reading
tips-to-prevent-hackers-hero-min

Tips to Prevent Your Security System from Being Hacked

The Risky Business of Ring’s Vulnerable Security and other DIY security systems can leave your home as a potential target for hackers or thieves. When you are investing in a security system, you are hoping for peace of mind, and you are trusting this technology with your safety and property. Have I Been Hacked? A hacker may…

Continue reading
Hero-inspections-min

Why Fire Sprinkler, Extinguisher, and Backflow Inspections Matter

At FSS Technologies, we believe that safety isn’t a luxury—it’s a necessity. Our commercial fire protection services are designed to give your business peace of mind, knowing that your properties, people, and assets are secure and compliant with fire and life safety codes. We specialize in fire sprinkler systems, fire extinguishers, and backflow preventer inspections…

Continue reading
Hero-min

How Poor Security Can Cost Your Business

Poor security practices have hidden costs With the many expenses that business owners must juggle for day-to-day operations, security often falls by the wayside. Even though it seems like an easy way to save money, the cost of handling a break-in can surpass the money you’d spend on installing and maintaining a security system. Here…

Continue reading
2019-03_FSS-Technologies_Blog_apartment-building

How to Make Your First-Floor Apartment Safe

In business, getting in on the ground floor is great. You are part of a plan early on to gain an advantage. When it comes to apartment-dwelling, however, getting in on the ground floor is only an advantage in some respects. It’s easier for you and your pets to get in an out, it’s easier…

Continue reading
Hero-RingDoorbell-min

Ring Doorbell Cons

Video doorbells are a great addition to home security, and Ring is the popular choice for many who prefer wireless security. Although there are some pros to the Ring Doorbell, it has some cons you should be aware of before purchasing from Ring. Monthly Fee for Storage The cheapest Ring doorbell is $59.99, with the…

Continue reading
24h emergency
Secure My Space