FAQs

FSS Technologies provides live-answer availability, two-hour call-back guarantees, and on-site technician response within 24 hours, all delivered by NICET-certified professionals. Emergency support covers every system FSS installs and services, ensuring your building’s life safety and security protection is never without backup.

Alarm monitoring involves 24/7 supervision of fire safety, life safety, or security systems to ensure an immediate response in the event of an emergency.

When an alarm is triggered, communication signals are sent to a UL-listed central monitoring station, where trained operators assess and respond to the situation quickly and appropriately.

Local alarms alert only those nearby with lights, sirens, and other notification devices. Monitored alarms send alerts to a central station for immediate action, even if no one is on-site.

Yes. Monitoring is provided 24 hours a day, 365 days a year, ensuring protection around the clock, including holidays and after hours.

Yes, many life safety systems include mobile apps or web portals that offer you real-time alerts, system status access, and priority updates.

You can cancel a false alarm by entering a disarm code or calling the monitoring center with your passcode. Operators verify each event before dispatching emergency services when possible.

Alarm monitoring supports life safety by quickly notifying first responders, which can significantly reduce response times and save lives, property, and assets in emergencies.

In many cases, alarm monitoring may be required by NFPA codes or Authorities Having Jurisdiction (AHJs). Some insurance providers also require monitoring or offer discounts to policyholders who participate.

We monitor fire alarms, burglar/intrusion systems, carbon monoxide detectors, panic/emergency buttons, sprinkler systems, temperature sensors, water leak detectors, and more.