FAQs

FSS Technologies designs and installs NDAA-compliant video surveillance systems using top-tier manufacturer partnerships, supporting both on-premise and cloud-based configurations. Systems are backed by professional installation, ongoing service, and 24/7 support for any size deployment.

FSS Technologies provides around-the-clock emergency support for life safety, fire protection, and security systems. Calls are answered by a live person at any hour, all calls are returned within two hours, and a technician can be dispatched on-site within 24 hours of your request.

Emergency services cover fire alarm systems, fire sprinkler systems, security and intrusion systems, access control, video surveillance, emergency and exit lighting, fire suppression systems, and monitoring communication pathways. If a system is critical to life safety or building security, it falls under FSS’s emergency support.

Situations that qualify include fire alarm panel faults or failures, sprinkler activations or pipe breaks, security system malfunctions, power outages affecting life safety equipment, monitoring communication failures, system impairments that affect code compliance, and any event that leaves a building without active fire or security protection.

Every call is answered by a live person, and all calls are returned within two hours. A technician is dispatched and on-site within 24 hours of the service request to diagnose and resolve the issue.

FSS Technologies dispatches NICET-certified technicians trained across fire, life safety, and electronic security systems. Technicians are equipped to troubleshoot, repair, and restore systems to operational and code-compliant status.

Yes. Emergency services operate 24 hours a day, 365 days a year, including all holidays, weekends, and after-hours periods. Response commitments remain the same regardless of when the call is placed.

System impairments and failures can place your building out of compliance with NFPA codes and AHJ requirements. Timely emergency service restores system functionality before extended downtime results in citations, insurance issues, or a lapse in required fire watch or security coverage.

Call FSS Technologies at any time. A live person will answer, assess the situation, and initiate the appropriate response, whether that’s remote troubleshooting, dispatching a technician, or providing guidance on interim safety measures until the system is restored.

When applicable, FSS technicians can access networked systems remotely to diagnose issues, reset faults, or restore communication pathways before arriving on-site. Remote troubleshooting can reduce downtime while a technician is en route.