Blog

We hope it never happens to you, but workplace crime is something that all business owners should be prepared to encounter. With one-third of our life spent at work, it is an important place to secure and monitor for your safety, and that of your employees.

Luckily, there are many simple, proactive steps you can take if you own or run a small business to promote worker safety and prevent workplace crime.

1. Limit Employee Alone-Time

Try to have more than one employee on duty at all time. If there are periods (breaks, lunches, etc.) when an employee is alone, make sure they have an easy way to call for help should they need it. Consider providing an accessible landline phone or allow employees to keep their cell phones near them. Another option is to install a panic button.

2. Create and Follow Protocols for Monitoring the Sales Floor

Even if your sales floor consists of one small room, create guidelines to help employees keep a watchful eye on merchandise and customers. Instruct employees to interact with customers as soon as they walk in the door. Employees should do their best to greet or acknowledge every person who walks into your business.

Great customer service not only is important for ensuring customers make purchases in your store, but for safeguarding them while they do it. Instruct your employees to ask customers if they need help and to maintain frequent eye contact with customers who are shopping. One of the most efficient ways to do this is by dividing your sales floor into “zones” and assigning each employee a zone to monitor.

3. Create and Follow Protocols for Monitoring the Cash Register

The cash register contains the lifeblood of your business: your money. Take time to develop best practices for keeping an eye on the till. Instruct employees who are responsible for running it to never leave the drawer open or unattended.

Always have someone within proximity to the cash register. If employees need to leave their post to help a customer, set guidelines for how far from the register they can go and how long they can be away (e.g. they can be 10 feet from the register and must return to it every 10 to 15 minutes).

Additionally, installing a business security system, including security monitoring and cameras facing your cash register, will provide you with backup and peace of mind that your register is always under surveillance.

4. Maintain a Clear Line of Sight

Carefully consider the positioning of displays, shelves, and signs so customers and employees can see each other clearly. Open areas allow others to see what is taking place, reducing hiding spots for thieves, and deterring crime. Lower shelf and fixture heights make it easier for employees to keep watch throughout the store, as do wide, clear aisles, strategic placement of mirrors, and good lighting. 

5. Train Your Employees

With all the demands of a thriving small business, it can be difficult to set aside time for employee training on security, but it is imperative for the safety of your business.  Consider running trainings on managing disgruntled customers, handling and counting money, and making sure the register area and locations where expensive merchandise is on display are constantly monitored.

Consider inviting local law enforcement to your business to teach employees what actions may signal shoplifting is occurring and what to do in the event of a robbery. 

6. Manage Vendor Interaction and Stock Rooms

Keep vendors and interaction with vendors in open areas. Keep stock rooms and back storage rooms organized and neat. This will help to keep an eye on your products and inventory and make it easy to see if anything has been moved or taken.

7. Install a Professional Monitoring System

While you try to keep an eye on your business all day, every day, sometimes it’s just not possible. With a security system installed by professionals and monitored by trained and trusted professionals, you have an added layer of protection for your small business and employees.

Let FSS become your security department and take a long deserved deep breath.