Blog

What to Do If a Package Is Stolen

March 28, 2019|fsstechnologies

According to a recent study, nearly one in four people  report being a victim of package theft and nearly half know someone who has had a package stolen.

Of course, the uptick in package theft is not that surprising, considering consumers purchased $2.86 trillion in online retail goods in& 2018. Many of these items land squarely in the middle of our unsecured front doorsteps, and area tempting target for thieves.

So, what should you do if your package is stolen? Before you go to the time and expense of rigging up a glitter bomb like this NASA scientist did, try these steps instead:

Verify Delivery of the Package

If your tracking information shows that your package delivered, but the box is nowhere to be found, we recommend doing the following:

  • Check the shipping address to make sure you didn’t put in a wrong address when you made your order.
  • Check the shipping address to make sure you didn’t put in a wrong address when you made your order.
  • Look carefully around all the main doors to your residence; it’s possible the carrier left a notice of attempted delivery or put the package in a safe place—such as behind a bush or inside your garage.
  • Make sure someone else, like a neighbor, didn’t accept the delivery.

Contact the Retailer

You can start the claims process by contacting the retailer from which you purchased the item. Companies have varying policies when it comes to reporting missing packages. For example, Walmart and Amazon ask that you wait 24 to 48 hours before reporting a package as lost.

In some cases, the retailer will send a new package or issue a refund for lost or stolen packages. Other times, you may have to work with the retailer or contact the shipping company to file a claim.

Contact the Shipper

Your next step is to contact the shipper and start the claims process. Some shippers require the retailer who sold you the item to start the claims process, so that’s why it is essential to check with the retailer who sold you the product first.

The United States Postal Service (USPS) will have you start a Missing Mail search. UPS and FedEx each have their own processes and online portals for filing a lost package claim.

If the retailer or shipper are unwilling to work with you to replace an item of significant value, another option is to check with your homeowner’s insurance to see if it covers the contents of the parcel.

File a Theft Report with the Local Police Department.

DO NOT CALL 911. Package theft is not an emergency. Do an internet search for the phone number of your local police station.

Unless you have clear surveillance video that includes a license plate number and a little bit of luck, like what happened in this USA Today story, catching the culprit is unlikely. However, police still want to know about any issues going on in their community, so they can look for any patterns of behavior or trends, and possibly increase patrols in certain areas.

Don’t have Packages Delivered when You’re not Home

Unfortunately, there are plenty of documented cases of homeowners who are at home, don’t hear the delivery driver knock, and still end having a package stolen. Still, it’s best to schedule package deliveries at a time when you will be home. If that isn’t possible, have packages delivered to a secure location, like to your office or a neighbor whom you know will be home.

Retailers and shippers offer other creative (creepy?) options, such as Amazon’s Key service which allows Amazon delivery drivers to open your front door, the trunk of your car, or your garage to put packages securely inside.

Other,less invasive, options include private mailbox and locker services or the ability to have your package delivered to a location like a local drugstore. There are evenlocked parcel boxesyou can place on your property near your front door to protect your packages.

Invest in a Security System

Finally, consider investing in a doorbell security system. Prevent Package Theft, an online resource to help battle porch pirates, and an Amazon Services LLC affiliate, mentions that security cameras reduce the chance of theft by up to 300 percent.

Plus, the surveillance video might help you catch a thief or create the internet’s next best burglar-fail video.

Explore Our Other Blogs

HeroWhereSmokeDe-min

Where Should Smoke Detectors Be Placed?

Smoke Detector Placement Fire can spread extremely fast. In just minutes, a building can be fully engulfed in flames. Smoke detectors are critical to give people inside homes and commercial buildings early warnings so they have time to get out. Proper smoke detector placement is also key when it comes to keeping your home or business safe. Residential Smoke Detector Placements At a minimum, The National Fire Protection…

Continue reading
Herocameras-min

Security Cameras Are Not Created Equal

The Difference in Security Cameras Cameras are one of the most critical components in your security arsenal, and not all security cameras are the same. Why you ask? Consider these differences: Various types and sizes of cameras Indoor vs. outdoor cameras Cameras that are easy to camouflage Cameras that provide high-quality video footage Wired cameras vs. wireless…

Continue reading
central-alarm-system-Hero-min

What Is a Central Station Alarm?

A central station alarm system is one that feeds directly into a central monitoring station. If a sensor on the central station alarm system is triggered, such as fire, smoke, C02, or burglar, the system does much more than just set off a loud siren or send an email alert telling you to log into…

Continue reading
2020-01_FSSTechnologies_blogs_spring-cleaning_hero-min

Spring Cleaning Your Security System

The unofficial countdown to summer begins for many of us each year as we “spring forward” into daylight saving time, moving the clock forward one hour to give us an extra hour of sunlight at the end of every day. Since this is the time of the year when we change our clocks, it is important…

Continue reading
Herofireinspecti-min

How to Prepare for a Fire Inspection

Updated May 2023 Most people learn how to react to fire alarms from a young age. The sharp, jarring noise of the sirens instantly notifies everyone within earshot of a possible emergency and the need to evacuate. These fire safety alarm systems are mandated worldwide and need regular inspections and maintenance to promote safety. As…

Continue reading
Herosecurityaudi-min

How to Conduct a Physical Security Audit

Protecting your livelihood is at the top of every business owner’s mind, but how do you know if your business is truly protected? By performing a physical security audit, you can fully assess any threats that your business might be subject to and take the necessary steps to mitigate those threats. During a physical security audit, each aspect of the business and its security…

Continue reading
Hero-RingDoorbell-min

Ring Doorbell Cons

Video doorbells are a great addition to home security, and Ring is the popular choice for many who prefer wireless security. Although there are some pros to the Ring Doorbell, it has some cons you should be aware of before purchasing from Ring. Monthly Fee for Storage The cheapest Ring doorbell is $59.99, with the…

Continue reading
Heroalarmbeeping-min

The Top 5 Reasons Why Your Smoke Alarm Is Beeping

Do you hear a faint chirping noise coming from the back hallway or the basement? Don’t ignore it. It might be your smoke detector. Smoke detectors are designed to chirp or beep when they need servicing. Common Reasons for Smoke Alarm to Beep When the battery in your smoke alarm is starting to get weak,…

Continue reading
security-pets-Hero

7 Ways Home Monitoring Keeps Your Pets Safe

Your family’s safety is at the forefront of your mind when installing a security system, and that includes your pets as well. When researching a security product that suits your needs, consider the ways that this technology can help your pets stay safe too. We have detailed some of the most common hazards as well…

Continue reading
2019-04_FSSTechnologies_blogs_who-owns-adt_facebook

Who Owns ADT Alarm Systems After Install?

You’ve paid to have an alarm system installed in your home. Do you own the equipment? Most likely, but not yet if you contracted with a big-box home security company like ADT. Payment Plans for Equipment Most people sign up on special offers in which they will pay an installation fee for the equipment, but…

Continue reading
24h emergency
Secure My Space